為什麼退貨體驗如此重要？
50%
18-44 歲的消費者表示如果沒有多元的退貨選項他們將會放棄購物車
(All Statistics from State of EC Delivery Consumer Research, Metapeck)
73%
消費者表示退貨體驗的好壞與否，將會影響他們再次回購的意願
(Pulse of Online Shopper, UPS)
5x
獲取新客的成本
為守住既有客戶的5 倍
(Forbes Magazine, 2018)
簡化的退貨體驗
消費者將會被帶領至您網店的自助退貨門戶
輸入email 與訂購單號
選取欲退貨的品項與退貨原因
退貨標籤將會快速生成並寄送至消費者信箱
消費者印出退貨標籤、貼上包裹並寄送，即完成退貨程序
一站式的退貨管理解決方案
完善你的退貨體驗與退貨管理
退貨申請可以選擇被人工或是自動化批准
消費者可以輕鬆的自助申請退貨
消費者自動取得電子退貨標籤，並可按照指示選取物流完成退貨
自動化物流串接與退貨標籤一鍵生成
透過自助退貨門戶提升顧客忠誠
一站式整合退貨單並選取退貨服務
15+ 海外倉庫退貨代收服務
能依照您的需求將退貨商品重新包裝、再販售、回收等服務
Return Helper 提供海外地址退貨退收與檢測，讓消費者的退貨可在當地解決
服務項目
自助退貨門戶
系統串接獨立站，可讓買家自助透過官網選取退貨商品，提升整體退貨體驗
當地退貨地址＆即時退貨狀態
省下運費讓海外賣家省下享受在地退貨的服務，並能即時透過後台查看退貨狀態
退貨標籤一鍵生成
在系統內輸入買家地址，即能建立退貨標籤，提供給買家便利退貨
一鍵指定退貨處理選項
快速針對退貨單選取最適當的處理如：重新貼標、在銷售或當地回收等
Uniforms World
China
Very satisfied with the overseas warehouse service!
I would like to take this opportunity to express my compliments on your overseas warehouse service! Whether it is the accuracy of shipping labels, the efficient operation of the operation center, or the excellent after-sales service, ...
Studio Sunneva
United Kingdom
Their service is exactly what I needed and handles the entire return process for our business. Their prices are competitive and their support is also great.
LUSANA
Australia
We have shopped around for apps to assist with our Returns and Return Helper stands out as the most efficient and advanced out of any on the market right now. Our account rep Paul is very responsive and is able to address all queries in an effective manner. ...
Topologie International
Hong Kong SAR
Their service is precisely what our business required as it manages the entire return process. They offer competitive pricing and excellent support as well.
HYDRAGUN CA
Singapore
They solved exactly the gap we've been trying to close for months now. The prices are fair, and perhaps the most competitive one currently in the market.
The UX may have room for improvement, but this is easily negated by their prompt ...
Uncle Hector
Hong Kong SAR
It took me a long time to find software like this, their service fills a gap in the market, great job.